DIDN’T FIND THE ANSWER?

If you did not find the answer you were looking for, simply fill in the form and we will get back to you within 48 Hours. Our friendly staff is on hand to offer advice in relation to storing your valuables.

HOW MUCH DOES SHIPPING COST AND HOW DO I PAY?

Vaultane Courier Services will issue an invoice with shipping cost upon receiving a delivery request. Safe deposit box shipping cost depends on the delivery location of your box. We accept credit card, debit card or cash for Local payment. We accept wire transfer for International payment.

HOW WE SHIP YOUR SAFE DEPOSIT BOX TO YOU?

We ship your safe deposit box to you using Vaultane Courier Services. You will be issued a tracking number which can be used to track your shipment for up to date location, status and estimated delivery date.

WHAT HAPPENS IN THE EVENT OF MY DEATH?

If there is a secondary access named on your box, this person may continue to have unrestricted access to your safe deposit box in the event of your death. The secondary renter should notify VSD of your death and will need to produce a Certificate of Deposit and Death Certificate which we will updated into our system and returned. Once …

WHAT DO I DO TO RENEW OR CANCEL MY CONTRACT WITH YOU?

You can pay your renewal rental by cash or wire transfer. However, if you do not wish to continue the rental of your safe deposit box with us, we require a written cancellation notice at least 30 days prior to your contract end date. The keys to the box will have to be returned to us in person before the …

WHAT HAPPENS IF I LOSE THE KEY TO MY SAFE DEPOSIT BOX?

You will need to make an appointment with us in advance to visit VSD. We will arrange for our locksmith to be present who will break open your safe deposit box. You will be liable for a $400 break open charge which covers the locksmiths call out charge and the cost of replacing the lock